This is not normally my type of post...The site I placed my review on has me as awaiting Moderation...so hoping by writing and advertising through Facebook and google my story and research may get out there and help anyone else who is concerned with this company....
My story…please bear with me….Cami Shaper
I saw the TV commercial and thought they looked pretty cool and only being moderately over weight, a few flaws from having children and aging I thought the concept might work well for me. I go online and start the order process but hesitated. I decided to look up review for the product and found a very favorable review...Cami Shaper Review- Don’t buy before reading http://camishaperreviews.org.
This review that swayed my purchase. I chose the original colors and was offered a second set at 25% off when I declined I was offered 50% a second set and chose to accept. I think I gave my credit card information before I was bombarded with offers to buy more product…that was not a problem for me…After placing the order I get a message saying to confirm my order and receive a 50.00 Walmart card to call (800) 835-1082….that threw up a red flag. I didn’t have time to call yesterday so I did so today and surprise surprise it was only to sell a service for 1.99 (Sorry I cannot remember what the service was for). I declined and I was told he couldn’t find my order that I need to call Cami Shaper with questions. I proceeded to argue with him and the response was their data base is down is why he can’t find my number. I call the customer service and the customer service agent G60 really had no answers to why they made it appear I was getting a gift card but it turns out I get it with strings attached…and she said I needed to call the number above back about the problem.After finding many bad reviews at http://www.asseenontvonsale.com/clothing/cami-shaper/ I’m freaking out and call Cami Shaper customer service back and tell them I want to cancel my order and I was told by customer service agent G92 that it already shipped and it cannot be canceled…bear in mind I placed the order yesterday…I ask to speak to a supervisor and after being on hold for about 10 min I left a callback number. I was surprised to receive a call back by agent G08…which again I was told I could’t cancel. But informed that I should try the product if I don't like it I will only have to pay return shipping. I asked for a physical address to the company (so I would have a way to report to BBB) and she said there was only a PO BOX…after speaking to 3 agents it is the customer service is obviously outsourced so maybe she didn’t have the address.
It is very hard to find any information on the company but after a bit of investigation I found on THEIR website that the company is Tristar Products…doing a websearch for Tristar I find out this information:
Corporate Office
492 U.S. 46, Fairfield, NJ 07004
1-973-575-5400
1-973-575-6708 (FAX)
infotp@tristarproductsinc.com
Administrative Office
2620 Westview Drive, Wyomissing, PA 19610
It says:
Customer Service
For all product inquiries, please contact
Customer Service Manager at:
1-973-575-5400 x 112
But when called I am asked to hang up and call 973-287-5100 which is the number I received the call back form Cami Shaper Supervisor…after that I did use the extension number and leave a message…I have yet to hear back
Anyone who has had bad dealings with them I feel it would be a good idea to over whelm the company with calls to the
Customer Service Manager at:
1-973-575-5400 x 112
or
write Tri Star Products 492 U.S. 46, Fairfield, NJ 07004
There are steps to take…one contact your credit card company or bank and ask for assistance in getting your money refunded…It may take paperwork but it is worth the time…Watch your account and as soon as you see you are billed contact your finical company.
If like me you, have reason to believe you not want to do business with this company do not accept shipment or return it to your local USPS..they will sent it back at no charge if the package has not been opened.
PLEASE TAKE THE TIME AND REPORT TO BBB!!!!!
Here is the Better Business Bureau Review for Tristar Productshttp://www.bbb.org/new-jersey/Business-Reviews/commercial-products-wholesale-and-distributor/tristar-products-in-fairfield-nj-29001832#reasonratingTristar had a D rating on a scale from A+ to F.
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